CHARLIE NIGHTINGALE

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Free Initial Consultation

You are entitled to a free 20-minute discovery call. Note that no therapy will be offered during this time. This session aims to explain the process and discuss a plan for sessions moving forward. Based on the information provided, an estimate of the number of sessions needed will be given. These estimates are general and may change.

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Booking & Payment

In-person Sessions: A 50% deposit is necessary when booking your first in-person session. The remaining balance is due at least 48 hours before the session. Cancellations within 48 hours will not be refunded.

Online Sessions: You must pay a 50% deposit and complete total payment 48 hours before your online session. If payment is not made 48 hours in advance, the session will be cancelled and offered to someone else. Ensure all session fees are paid in advance to confirm your booking.

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Cancellation, Rescheduling & Refunds

Cancellation & Rescheduling: Please notify us via email or phone at least 48 hours before your session if you need to cancel or reschedule. All required forms must be completed 48 hours before the session, or it will be cancelled or rescheduled at Charlie Nightingale’s discretion, with no refunds provided.

Refunds: No refunds are available for cancellations made within 48 hours of your session. Fees cover my time and expertise, and successful outcomes cannot be guaranteed. If you discontinue a prepaid program, refunds may be given at Charlie Nightingale's discretion.

Session Fees: Fees will be disclosed before booking, and rates may change. You will be informed of any fee changes beforehand.

Payment Methods: You can pay via Wix Payment, PayPal, or Stripe.

Packages: These sessions are prepaid packages valid for 6 months from purchase. Extensions are at Charlie Nightingale’s discretion.

 

Contact Between Sessions

Contact between sessions will be limited to office hours (9 AM - 6 PM) via phone messages or calls, and email.

 

Medical or Psychological Conditions

I may inquire about your medical history to identify any treatment contraindications and assess whether your health affects your goals. Update me on any medical changes during your package. If you’re under medical care, you may need permission from your healthcare provider before starting the work. Note that I may not be able to offer services if you have epilepsy or psychosis.

 

Age Restrictions

You must be 18 or older for online sessions. Clients under 18 must have a parent or guardian present.

 

Attending Your Sessions

Please be on time for your sessions. If you’re running late, inform me as soon as possible. Extending your session time will depend on the schedule and cannot be guaranteed.

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Hypnotherapy Recordings

Do not listen to hypnotherapy recordings while driving, operating machinery, or doing anything requiring your full concentration. Recordings are for your use only and must not be shared, lent, copied, or sold.

 

Outcome of Sessions

There are no guarantees for resolving issues; however, I will use my best efforts and skills to work towards your goals.

 

Standards of Behaviour

I will treat you with respect during sessions. In return, do not harm yourself, others, or property. Do not attend sessions under the influence of alcohol or recreational drugs - sessions will be cancelled if this occurs, with no refunds.

 

Confidentiality

All contact is confidential and may be recorded with your consent. Confidentiality will only be broken if:

1. You permit it.

2. Required by law.

3. Harm to yourself or others is possible, fraud or crime is involved, or minors are involved.

4. A report is requested by a referring healthcare provider (a copy will be provided upon request).

 

Liability & Indemnity

Charlie Nightingale is not liable for any damages arising from advice or information provided. You agree to settle Charlie Nightingale any claims resulting from your participation in the services.

 

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be settled in English courts.

Terms and Conditions Updates

These terms may be revised without notice. Please review them if returning after a long absence.

 

Data Protection

At Charlie Nightingale we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR).

By using our website, charlienightingale.com, you consent to the practices outlined in this policy.

Your personal data is collected, processed, and stored per our Privacy Policy. By booking an appointment, you accept this policy. Changes to the policy may occur without prior notice.

 

Concerns & Complaints

If you have concerns or complaints, please discuss them with me directly to resolve the issue.

Additional Information

• All sessions must be paid for upfront. Please provide three working days' notice for any changes or cancellations. Refunds will not be provided for missed appointments, and prepaid courses are non-refundable.

• If you are over 15 minutes late, you might not be seen.

• Payments can be made via Wix Payment or PayPal. You will receive an email with all session details, including the Zoom link, upon booking confirmation, as well as payment instructions.

• To book an initial consultation, please complete the contact form with your details. Note that there might be a slight waiting period depending on the time of year and client load.

• If you have any medical conditions or are on medication that may affect your treatment, it is your responsibility to inform us prior to your first consultation.

 

Data Controller Charlie Nightingale is the data controller responsible for your personal data collected through this Website. If you have any questions regarding this policy, you can contact us using the details below:

Charlie Nightingale
Email: confidence@charlienightinagle.com
Phone: 07986108358

 

Personal Data We Collect We may collect the following personal data from you:

• Contact Information: Name, email address, phone number, and other details you provide when filling out forms or contacting us directly.

• Booking Information: Details related to your bookings for coaching sessions, including the type of session, payment details, and preferences.

• Website Usage Data: Information about your visit to our Website, including IP address, browser type, pages viewed, and duration of visits (collected via cookies or analytics tools).

 

How We Use Your Data We use your personal data for the following purposes:

• Service Delivery: To provide coaching services, manage bookings, and communicate with you.

• Payments: To process payments for our services and send invoices or payment confirmations.

• Customer Support: To respond to your inquiries and offer support.

• Marketing: To send you updates, newsletters, and promotional offers, provided you have opted in to receive such communications.

• Website Improvement: To analyse how visitors use our Website and improve its functionality and user experience.

 

Legal Basis for Processing We rely on the following legal grounds for processing your data:

• Performance of a Contract: When necessary to fulfil the coaching services you have requested.

• Consent: When you have given explicit consent for marketing communications or certain types of data collection.

• Legitimate Interests: For improving our services, managing our business, and ensuring security on our Website.

 

Sharing Your Data We will not share your personal data with third parties except in the following situations:

• Service Providers: We may share data with third-party providers who help us deliver our services, such as payment processors or website hosting services.

• Legal Obligations: We may disclose your data to comply with legal obligations, protect our rights, or enforce our terms and conditions.

 

Data Retention We will only retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy. This means:

• Contact and booking information will be retained for a reasonable period after your last interaction with us.

• Payment details will be retained for accounting and legal purposes.

• Website usage data will be retained for analytical purposes, subject to cookie settings.

• Your data will primarily be stored both as a hard copy in a locked cabinet and on my password-protected computer, saved under your first name and last initial. Your phone number(s) will be saved in my mobile phone with your first name and last initial. Access to your information is restricted to me only.

• Your details and session notes will be kept for the duration required by my insurer (currently 7 years). After this period, all documents with your personal information will be destroyed, and your phone number will be deleted from my mobile phone.

 

Your Rights Under GDPR As a data subject under the GDPR, you have the following rights:

• Right to Access: You can request a copy of your personal data that we hold.

• Right to Rectification: You can ask us to correct any inaccurate or incomplete personal data.

• Right to Erasure: You can request the deletion of your personal data when it is no longer needed for the purposes for which it was collected.

• Right to Restrict Processing: You can request that we limit the processing of your data under certain conditions.

• Right to Data Portability: You can request that your data be transferred to another data controller.

• Right to Object: You can object to the processing of your personal data for marketing purposes or other legitimate interests.

• Right to Withdraw Consent: If you have given consent for processing, you can withdraw it at any time.

 

To exercise any of these rights, please contact us at charlienightingale.com

Data Security We take data security seriously and implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

Cookies Our Website uses cookies to improve your browsing experience.

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Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

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Complaints If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the relevant supervisory authority in your country.